If a breach looks wrong

An account breaches when its equity crosses one of its two loss floors, and enforcement is automatic. The limits themselves are covered in Trading rules and measured as described on the rules page. If a breach does not match what you saw on your screen, you can dispute it. This page says exactly what the platform keeps, how to raise a dispute, and what happens next.

#What the platform records

When an account locks, the record it leaves behind is the basis for any review:

• The loss floors in force. Your daily loss floor and max drawdown floor are frozen on the account at the moment it locks. The daily reset never touches a breached account, so the limits that applied to you stay exactly as they were.
• The lock time. The moment the account was locked, stamped in UTC.
• Your trades. Every close in your trade history, with its exit price, realized P&L, and fee. If the platform closed positions when it locked the account, those closes are in the same history at the floor-capped price.
• Which limit was crossed. Breaches caught by the continuous monitor record whether the daily loss floor or the max drawdown floor was crossed. Where a record does not pin the exact limit, we say so rather than guess, and the review reconstructs the moment from your positions, balances, and the market prices at that time.
• Daily snapshots. Your balance and equity at each UTC day boundary.

#How to dispute a breach

1. Open Help → Feedback in the sidebar (on mobile, the More menu; Settings has the same entry under Support) and choose Bug report.
2. Say which account breached, roughly when, and what you expected to happen instead. Screenshots help but are not required.
3. Submit. The report reaches the team with your account context attached, so there is nothing else you need to gather.

#What happens next

Every dispute is reviewed against the account's recorded timeline: the floors that were in force, the lock time, your trades around the moment, and the market prices at that time. The same numbers described above are the ones the review uses, so what you can see is what we check. If the review shows the breach was wrong, the account is restored, and you will see it active again on your dashboard.